Terms, Conditions & Operational Policies

Company Name: Indian Tourline (OPC) Private Limited

Website: https://www.indiantourline.com

Effective Date: Updated: October 1, 2026

1. Acceptance & Legal Eligibility

1. Agreement: By accessing www.indiantourline.com, submitting a travel inquiry, or booking any travel arrangements, you agree to comply with and be bound by these Terms and Conditions and our Privacy Policy.
2. Legal Age & Authority: You confirm that you are at least 18 years of age and possess the legal authority to enter into this agreement for yourself and all members traveling under your booking.
3. Accuracy of Information: You warrant that all personal data, contact details, and travel specifications provided during registration, inquiry, or booking are true, correct, and up to date.

2. Business Hours & Communication Guidelines

A. Operational Hours

• Monday to Saturday: 6:00 AM to 3:00 PM & 4:00 PM to 10:00 PM IST.
• Sunday: 9:00 AM to 12:00 PM (Noon) & 6:00 PM to 9:00 PM IST.
• 24/7 Guest Support: A dedicated emergency service number is provided exclusively for in-house and pre-booked guests once a reservation is confirmed.

B. Communication Expectations

• Turnaround Time: Please allow between 3 to 72 hours for our team to reply to inquiries while we verify real-time availability with third-party service providers.
• Non-Response: If no reply is received within 72 hours, it signifies that we are currently unable to fulfill the request due to cost parameters, lack of availability, or out-of-service area constraints.
• Spam & Phone Alerts: Email communications may occasionally route to spam folders. Guests are advised to alert us via phone call after sending an email to ensure prompt action.
• Quotation Validity: Quotations cannot be held indefinitely at fixed rates. Guests must confirm or cancel promptly to avoid rate variations or loss of availability.
• Official Channels: All formal requests, amendments, and extra requirements must be communicated strictly via Email, SMS, or WhatsApp.

3. Scope of Services

Indian Tourline operates as a professional travel agency and tour operator offering:

• Custom domestic and international holiday packages.
• Hotel, resort, and homestay reservations.
• Vehicle rentals, cab services, and airport/railway transfers.
• Sightseeing tours, guided excursions, and activity bookings.
• Assistance with travel permits, visa guidelines, and monument entry tickets.

4. Booking, Advance Payments & Confirmation Terms

A. Quotations and Taxes

All price quotes are subject to operational availability and may change without prior notice until confirmed via deposit. Prices are quoted in Indian Rupees (INR) unless stated otherwise, with Goods and Services Tax (GST) applied as per Government of India regulations.

B. Required Advance Payment Structure

Bookings are confirmed strictly upon receipt of the designated advance payment. Verbal confirmations or minor token amounts are not accepted.

C. Confirmation Processing

• Upon receipt of payment, please allow 24 to 72 hours to receive your official confirmation voucher and payment receipt.
• Manual verification with hotels, transport fleets, and suppliers is required. Advance payments are requested only after preliminary feasibility checks, ensuring a 99.99% confirmation rate.

D. Accepted Payment Methods

Payments may be remitted via authorized payment gateways on www.indiantourline.com, NEFT/RTGS/IMPS bank transfers, Credit/Debit Cards, UPI, or Cash (subject to statutory limits). Banking or card transaction fees are the responsibility of the client. Balance payments must be settled prior to tour commencement or upon arrival as indicated on the voucher or request by staff.

5. Accommodation Policies & "Similar Hotels" Rules

A. Check-in Rules & Rates

• Standard Check-in: 12:00 PM (Noon) across most partner properties.
• Early Check-in Courtesy: Due to early flight/train arrivals, we attempt to arrange room access by 8:00 AM – 9:00 AM without extra cost. This is subject strictly to hotel availability and is not a guaranteed or committed service.
• Online Rate Discrepancies: Online portal rates fluctuate dynamically and follow different restrictive conditions (e.g., specific room categories, non-cancellable terms, no early check-in). Rates published online cannot be compared or negotiated against agency packages.
• Star Ratings: Property classifications reflect Indian Tourline's internal evaluation standards, service benchmarks, and package cost matching.

B. "Similar Hotels" Allocation Criteria

In rare or unavoidable circumstances, Indian Tourline reserves the right to substitute selected accommodations with similar-tier properties due to:

1. Unavailability or exhaustion of agency quota.
2. Hotel overbooking, unexpected maintenance, allocation shortfalls, or checkout disputes.
3. Delayed booking confirmation from the guest's end.

C. Standardized Hotel Comparison Framework

If guests wish to evaluate or suggest hotels, comparisons are accepted only by averaging aggregate review scores across authorized aggregators: TripAdvisor, Google, MakeMyTrip, Cleartrip, Hotels.com, Goibibo, Expedia, Agoda, Trivago, and Booking.com.

6. Food Inclusions, Exclusions & Charges

A. Meal Provision Structure

• 4 to 9 Members: Dinner is included in the package by default at no extra cost.
• 10+ Members: Both Lunch and Dinner are included in the package by default.
• Fewer than 4 Members: Meal additions incur extra charges.

B. Pricing Schedule for Meals (Per Head / Per Meal)

• Dining Locations: Meals included in tour plans are primarily served at the staying hotel's restaurant. If the property lacks an internal kitchen or operational restaurant, meals will be arranged at designated nearby partner establishments.

7. Cancellation, Modification & Refund Policy

All cancellation requests must be submitted in writing via email or WhatsApp to the specific contact channel handling the package. Verbal cancellations are invalid.

A. Cancellation Fee Schedule

• Non-Refundable Expenses: Flight/train tickets, peak-season hotel bookings, special permits, and safari tokens are non-refundable regardless of cancellation timing.
• Postponement / Preponement: Requests to reschedule travel dates do not incur standard cancellation charges, subject to supplier rate variations and availability.
• Pandemics / Epidemics: Disruptions caused by epidemics or health restrictions are converted strictly into re-usable, transferable travel credits; cash refunds are not issued.

B. Refund Execution Timelines

• Direct Clients: Eligible refunds are processed to the original payment method within 21 to 45 days from the booking/cancellation date. In exceptional operational conditions, processing may take up to 45 to 90 days. Spot refunds are not provided.
• Travel Agents: Cash refunds are strictly not available for travel agent bookings under any circumstances. Unused balances are issued as non-expiring, re-usable, and transferable credit notes for future bookings or agent-to-agent transfers.

8. Travel Permits, Visas & Identifications

1. Documentation Responsibility: Travelers must hold valid passports, visas, medical clearances, and government-issued identity documents (Aadhaar, PAN, Voter ID, Driving License).
2. Passport Validity: For international travel, passports must remain valid for a minimum of 6 months beyond the date of return.
3. Restricted / Inner Line Permits: For protected regions in India (e.g., Ladakh, Sikkim, Andaman, Arunachal Pradesh), Indian Tourline assists in processing permits; final approval rests entirely with government border control agencies.

9. Health, Safety & Travel Insurance

• Medical Disclosures: Clients must notify us prior to booking regarding pre-existing medical conditions, disabilities, physical restrictions, or dietary requirements.
• Adventure Activity Risks: Participation in adventure activities (trekking, river rafting, paragliding, jungle safaris, high-altitude travel) is voluntary and carried out at the traveler's own risk.
• Travel Insurance: Clients are strongly advised to secure comprehensive travel insurance covering medical emergencies, trip cancellations, flight interruptions, and loss of personal baggage.

10. Limitation of Liability & Force Majeure

1. Intermediary Role: Indian Tourline acts as an agent connecting travelers with independent third-party operators (airlines, railways, hoteliers, transport providers). We do not own or directly control these third-party operators.
2. Liability Exclusions: Indian Tourline is not responsible for injury, loss of life, baggage damage, flight/train delays, overbookings, strikes, extreme weather, landslides, or political unrest.
3. Maximum Liability: Financial liability for any proven operational failure on our part is strictly capped at the total amount paid to Indian Tourline for the specific service in dispute.
4. Force Majeure: Performance delays caused by events beyond reasonable control (natural disasters, fires, floods, border closures, government lockdowns, acts of war) release Indian Tourline from contractual breach claims. Refunds for Force Majeure events depend on recoveries from suppliers minus administrative expenses.

11. User Code of Conduct & Responsibilities

When using www.indiantourline.com or participating in our tours, you agree NOT to:

• Violate any local, national, or international laws or regulations.
• Engage in disruptive, illegal, dangerous, or disrespectful behavior towards fellow travelers, tour guides, drivers, or local communities.
• Use our Website for fraudulent bookings, unauthorized commercial purposes, or scraping content.
• Upload malicious software, viruses, or harmful code to our digital platforms.

We reserve the right to terminate the travel arrangements or access of any customer whose conduct causes distress, harm, or disruption, without any refund or liability.

12. Intellectual Property, Governing Law & Dispute Resolution

• Intellectual Property: All website copy, design, trade names, itineraries, graphics, and digital media are the exclusive property of Indian Tourline & Indian Tourline (OPC) Private Limited.
• Governing Law: These terms are governed by the laws of India. Any legal disputes shall fall under the exclusive jurisdiction of the competent local courts.
• Jurisdiction: Any dispute, claim, or controversy arising out of or in connection with these Terms or your use of www.indiantourline.com shall be subject to the exclusive jurisdiction of the competent courts located in Tirupati, Andhra Pradesh, India.

13. Amendments to Terms

Indian Tourline reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. The updated version will be posted on this page with a revised "Effective Date." Continued use of our Website or services constitutes acceptance of the modified Terms.

14. Contact Information

Indian Tourline (OPC) Private Limited

• Address: No Walk-ins | Appointment only
  1-109/A, Dhanalakshmi Nilayam, Mallamgunta, Tirupati Rural - AP-IN 517507
• Email: info@indiantourline.com
• Phone / WhatsApp:  9030986699 / 9030986699
• Website: https://www.indiantourline.com