Privacy Policy for Indian Tourline & Indian Tourline (opc) private limited

Effective / Updated Date: October 1, 2026

Website: https://www.indiantourline.com

At Indian Tourline ("we," "our," or "us"), operated via www.indiantourline.com, we are committed to protecting the privacy, confidentiality, and security of the personal information provided by our users and customers ("you" or "your").

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, inquire about our travel packages, or book services through us. This policy is designed to comply with applicable data protection legislation, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDP Act) of India, and international privacy principles (including GDPR where applicable).

1. Information We Collect

To provide travel booking, tour planning, and related services, we collect several types of information from and about you:

A. Personal Identification Data

• Contact Details: Full name, email address, mobile/phone number, postal address.
• Identity Verification: Passport details, government-issued photo ID (Aadhaar, PAN, Voter ID, Driving License, etc.), nationality, gender, and date of birth (required for flight/train bookings, hotel registrations, permits, or visa support).
• Travel Details: Flight/train schedules, hotel preferences, dietary requirements, emergency contact information, and travel partner details.

B. Payment & Financial Data

• Payment details such as credit/debit card information, UPI IDs, net banking details, or billing addresses.
• Note: All online payment transactions are processed securely through certified third-party payment gateways. Indian Tourline does not store complete card details or payment CVV numbers on its servers.

C. Automatically Collected Technical Data

• IP address, browser type, device information, operating system, pages visited, time spent on pages, referral URLs, and location data when you navigate our website.

2. How We Collect Your Information

We collect information through the following methods:

• Direct Interaction: When you fill out contact/inquiry forms, subscribe to newsletters, create an account, request a quote, or finalize a booking on www.indiantourline.com.
• Customer Support & Communications: When you reach out to us via phone, WhatsApp, email, or live chat.
• Automated Technologies: Through cookies, server logs, and web analytics tools when you browse our website.
• Third Parties: Information received from travel partners, booking agents, local tour operators, or referral affiliates.

3. How We Use Your Information

We process your personal data for the following lawful business purposes:

• Fulfilling Travel Bookings: Processing reservations for hotels, transport, flights, trains, local guides, sightseeing, and monument entry permits.
• Customer Support: Responding to inquiries, sending booking confirmations, itinerary updates, vouchers, and emergency travel assistance.
• Personalization: Tailoring tour itineraries, travel recommendations, and custom packages based on your preferences.
• Payment Processing: Completing financial transactions, processing refunds, and issuing invoices.
• Marketing & Communication: Sending promotional updates, special travel offers, and newsletters (you may opt-out at any time).
• Legal & Regulatory Compliance: Complying with legal obligations, border control regulations, tax obligations, and law enforcement requests.

4. Disclosure and Sharing of Your Information

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We share your information only under the following conditions:

• Travel Service Providers: Hoteliers, airlines, railways, local cab operators, trekking guides, and excursion partners necessary to execute your booked itinerary.
• Government & Law Enforcement Authorities: Foreign and domestic government agencies, customs, immigration authorities, or security personnel as mandated by law or for local travel permits (e.g., restricted area permits in India).
• Third-Party Service Providers: Payment processing gateways, IT support vendors, email service providers, and analytics vendors who assist in operating our website and services.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of company assets, customer information may be transferred as a business asset.

5. Cookies and Tracking Technologies

www.indiantourline.com uses cookies, web beacons, and analytical tools to enhance user experience:

• Essential Cookies: Necessary for the functionality of the website, including secure checkouts.
• Performance & Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functional Cookies: Remember your preferences, such as preferred language or currency.

You can disable or manage cookie settings through your internet browser preferences. However, disabling cookies may impact certain functionalities of our website.

6. Data Security Measures

We implement appropriate technical, organizational, and physical security measures to safeguard your personal data against unauthorized access, disclosure, alteration, loss, or destruction.

• All data transmissions involving sensitive payment information are encrypted using SSL (Secure Sockets Layer) technology.
• Access to your personal data is restricted strictly to authorized personnel and partners who require the information to perform their operational duties.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, tax, or regulatory reporting requirements. Once your personal data is no longer required, we securely delete or anonymize it.

8. Your Legal Rights

Subject to applicable laws (including the DPDP Act 2023), you have the following rights regarding your personal data:

• Right to Access: Request a summary of personal data we hold about you and processing activities.
• Right to Correction: Request correction or updating of inaccurate, incomplete, or outdated personal data.
• Right to Erasure / Withdrawal of Consent: Withdraw your consent or request deletion of your personal data, subject to statutory retention obligations.
• Right to Opt-Out: Unsubscribe from promotional and marketing communications at any time by clicking the "Unsubscribe" link in our emails or contacting us directly.

To exercise any of these rights, please submit a written request to our Grievance Officer using the contact details provided below.

9. Third-Party Website Links

Our website may contain links to third-party websites, plugins, or applications (e.g., payment portals, social media channels, tourism board links). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

10. Children's Privacy

Our services are directed at individuals who are at least 18 years of age. We do not knowingly collect personal data from minors without the consent of a parent or legal guardian. If a parent or guardian becomes aware that a child has provided us with personal information without consent, please contact us immediately for deletion of such data.

11. Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in legal requirements or our operational practices. Updates will be posted directly on this page with a revised "Effective Date." We encourage you to review this policy periodically.

12. Contact Us & Grievance Redressal

If you have questions, feedback, concerns, or grievances regarding this Privacy Policy or the handling of your personal data, please contact our designated Grievance Officer:

Indian Tourline

• Address: No Walk-ins | Appointment only
  1-109/A, Dhanalakshmi Nilayam, Mallamgunta, Tirupati Rural - AP-IN 517507
• Email: privacy@indiantourline.com & info@indiantourline.com
• Phone, Mobile, WhatsApp: 9030986699, 9030986699, 9030986699
• Website: https://www.indiantourline.com